Returns and Exchanges

At Anti Social Plant Club, we are dedicated to ensuring that you are delighted with your purchase. Our refund policy is designed to offer peace of mind with your shopping experience, focusing on quality and customer satisfaction.

Refund Policy:

Our commitment is to quality and your satisfaction. Therefore, refunds are only available under the following conditions:

  • Damaged Items or Our Error: If your item arrives damaged or there is an error on our part, you are eligible for a refund.
  • Eligibility Window: Returns for eligible issues must be initiated within 30 days of the original purchase date.
  • Condition and Packaging: To qualify for a return, the item must be in the condition you received it, including the original packaging.
  • Exclusions: Customized items are eligible for returns or refunds only if they arrive damaged or a mistake has been made on our end.

Return Shipping:

  • Shipping Costs: You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.
  • Return Shipping Deduction: If you receive a refund, the cost of return shipping will be deducted from your refund amount.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.

Return Address:

Please send all returns to:

Anti Social Plant Club
6677 Napier St Burnaby,
BC V5B 2C2, Canada

Refunds:

  • Inspection: Upon receiving and inspecting the returned item, we will notify you of the refund approval or rejection.
  • Refund Processing: Approved refunds are processed to the original method of payment within 5-7 business days.
  • Inquiries: If your refund is delayed or missing, please check with your bank and credit card company before contacting us at aspcorders@gmail.com.

Sale Items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Contact Us:

For any questions or concerns about our refund policy, please reach out to us at aspcorders@gmail.com. We are here to ensure your satisfaction and address any issues related to your purchase.